Frequently Asked Questions

Moving costs depend on distance, shipment weight/volume, and additional services. Local moves typically start at $800, while interstate moves range from $2,000 to $8,000+. Request a free quote for an accurate estimate.

Yes. Super Ivan LLC is a fully licensed and insured interstate household goods motor carrier. USDOT: 4384551, MC: MC-1719325. You can verify our credentials on the FMCSA website.

A binding estimate guarantees the total cost — you pay exactly that amount. A non-binding estimate is the carrier's best approximation; you pay based on actual weight, but no more than 110% at delivery with the balance due within 30 days.

Full valuation protection means the carrier is liable to repair, replace, or reimburse you at the current replacement value for any lost or damaged items. The minimum coverage is $6.00 per pound times the shipment weight, or $6,000, whichever is greater.

Released value is the basic liability option at no additional cost. Under this option, the carrier's liability is limited to 60 cents per pound per article. For example, a 10-pound item would be valued at $6.00 regardless of actual worth.

We recommend booking 2-4 weeks in advance, especially during peak season (May-September). However, we also offer last-minute moving services when available.

Yes! We provide full packing, partial packing, and unpacking services. Our team uses professional-grade materials including dish packs, wardrobe boxes, bubble wrap, and custom crating.

We cannot transport hazardous materials, explosives, flammable liquids, propane tanks, perishable food, live animals, or items requiring refrigeration. See our full list of prohibited items in our tariff.

Claims must be filed in writing within 9 months of delivery. We acknowledge claims within 30 days and resolve them within 120 days. Contact us for a claim form or file through our claims management company.

We accept Visa, MasterCard, Discover (no American Express), Postal Money Orders, and Cash. A 4% convenience fee applies to all credit card transactions. Payment at delivery is accepted by Postal Money Order or Cash only. Payment schedule: 25% at reservation, 60% at pickup, remaining balance at delivery.

Yes, we offer Storage-in-Transit (SIT) for up to 180 days. This is ideal when there's a gap between your move-out and move-in dates. Storage rates are $0.50 per cubic foot per month.

Yes. Within 3 calendar days of signing (if your move is 10+ business days away): penalty-free, full refund. More than 10 business days before pickup: full refund with written notice. 10-8 business days before pickup: 50% refund. 7 business days or less: deposit is forfeited. Rescheduling fee: $200.