USDOT: 4384551 | MC: MC-1719325 info@superivanllc.com | (786) 747-8516
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File a Claim

We take every claim seriously. Here's how our claims process works.

Claims Filing Deadline

You must file a written claim within 9 months of the delivery date.

Claims received after this deadline may not be eligible for processing. We strongly encourage you to inspect your belongings upon delivery and report any damage or missing items as soon as possible.

How to File a Claim

Follow these steps to file a claim with Super Ivan LLC:

  1. Step 1: Document the Damage — Photograph all damaged or missing items from multiple angles. Keep all packing materials, as they may be needed for inspection. Do not dispose of damaged items until your claim has been resolved.
  2. Step 2: File a Written Claim — Submit your written claim within 9 months of the delivery date. Claims must be in writing to be considered valid.
  3. Step 3: Include the Following Information:
    • Your full name and contact information (phone, email, mailing address)
    • Shipment details: Bill of Lading number, pickup date, and delivery date
    • A detailed description of each item that was lost, damaged, or destroyed
    • The claimed amount for each item
    • Supporting documentation: photographs of damage, original purchase receipts, repair estimates, or replacement cost documentation
  4. Step 4: Submit Your Claim — Send your completed claim via email or mail to the addresses listed below.

Where to Submit Your Claim

You may submit your claim using either of the following methods:

  • Email: info@superivanllc.com (please use the subject line: "Claim — [Your Name]")
  • Mail: Super Ivan LLC, Attn: Claims Department, 221 SW 12th St Apt 1521, Miami, FL 33130

Claims Process Timeline

Once we receive your written claim, the following timeline applies:

  1. Acknowledgment (Within 30 Days): We will acknowledge receipt of your claim in writing within 30 days of receiving it.
  2. Investigation: Our claims team will review all submitted documentation, and may request additional information or arrange for an inspection of the damaged items.
  3. Resolution (Within 120 Days): Within 120 days of receiving your claim, we will pay the claim, deny the claim with a written explanation, or make a firm settlement offer in writing.

Valuation and Liability

Your claim settlement depends on the valuation coverage you selected at the time of your move. There are two levels of liability coverage available for interstate moves:

  • Full Value Protection: The carrier is liable for the replacement value of lost or damaged goods. The carrier may repair, replace, or provide a cash settlement for the item at its current market value. This is the default level of coverage unless you waive it in writing.
  • Released Value ($0.60 per pound per article): This is the most economical option and is provided at no additional charge. Under this option, the carrier's maximum liability is limited to 60 cents per pound per article.

Example: Under Released Value, a 50-lb television worth $1,500 would have a maximum carrier liability of $30.00 (50 lbs × $0.60/lb).

For complete details about valuation options and liability coverage, please visit our Valuation & Liability page.

Arbitration

For claims of $10,000 or less, Super Ivan LLC offers binding arbitration through a neutral arbitration program, as required by 49 CFR §375.211.

If you are not satisfied with our claim resolution, you may request arbitration. Arbitration provides an impartial review of your claim by an independent third party. We will provide you with information about the arbitration process and how to submit your request upon demand.

Legal Action

Legal action must be filed within 2 years and 1 day of the date your claim is denied. If you choose to pursue legal action, please consult with an attorney regarding your rights and applicable statutes of limitations.

Filing a Complaint with FMCSA

You also have the right to file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) if you believe your rights as a consumer have been violated.

Filing a complaint with FMCSA does not replace the claims process described above, but it does help the agency monitor carrier compliance with federal regulations.

Contact Us

If you have questions about the claims process or need assistance filing a claim, please contact us:

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